Privacy Policy.

Effective date: July 1, 2026  ·  Last updated: July 1, 2026

The Collins Agency (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website at collins-insurance.com, by phone, by email, and through the quote and contact forms linked from this site.

1. Information We Collect

We collect information you provide directly to us when you:

• Request an insurance quote through one of our forms
• Send us a message through our website contact form
• Email, call, or visit our office
• Purchase or maintain an insurance policy through our agency

The information we collect may include your name, mailing address, email address, phone number, date of birth, driver’s license number, vehicle and property details, current insurance information, and other details necessary to provide an accurate quote or service a policy.

2. How We Use Your Information

We use the information you provide to:

• Prepare insurance quotes and recommend coverage options
• Service active policies, including renewals, endorsements, and claims
• Communicate with you about your policy, account, or requests
• Send service updates, policy notices, and (with your consent) information about products that may be relevant to you
• Comply with applicable laws, regulations, and insurance carrier requirements

3. Sharing of Information

We share your information only as needed to provide you with insurance services. This may include sharing information with:

• Insurance carriers and underwriters in order to obtain quotes and issue policies
• Service providers who help us operate our business (for example, our agency management system or email provider), under contracts that require them to protect your information
• Government authorities or other parties when required by law

We do not sell your personal information. We do not share your mobile phone information with third parties or affiliates for marketing or promotional purposes.

4. SMS & Communications Policy

If you provide your mobile phone number and opt in to receive text messages from The Collins Agency, the following terms apply:

By opting in, you agree to receive text messages from The Collins Agency at the mobile phone number you provide. These messages may include insurance policy information, billing reminders, renewal notices, claims updates, appointment reminders, customer service communications, and promotional or marketing messages related to insurance products and services.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out of receiving text messages. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing insurance products or services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out of receiving text messages at any time by sending “STOP.”

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information you share with us. While no system can be guaranteed to be completely secure, we take reasonable steps to protect your information from unauthorized access, use, or disclosure.

6. Cookies & Website Analytics

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not function as intended.

7. Your Choices

You may:

• Update or correct your information by contacting us at staff@collins-insurance.com
• Opt out of text messages by replying STOP to any message we send
• Opt out of marketing emails by using the unsubscribe link in those messages

Please note that we may still need to contact you about your policy, claims, billing, or other essential service-related matters even if you opt out of marketing communications.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated through our website or other appropriate means.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

The Collins Agency
4366 Midmost Drive
Mobile, AL 36609
Phone: (251) 645-5301
Email: staff@collins-insurance.com